Puptopia Festival Privacy Policy - Your Privacy Rights

This Privacy Policy applies to the site where it appears.

This Policy describes how we treat personal information we collect both online and offline. This includes on our websites. It also includes at our box offices or in phone or email interactions you have with us.

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us.

For example, if you:
1. Purchase a ticket from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and

2. When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience. Your choices and rights under each scenario are explained in more detail below.

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our website and social media.

What Information We Have & Where We Get It

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our website and social media.

How We Use Your Information & Why

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.

Who We Share Your Data With & Why

We may share your information with the event providers as well as other third parties associated with the service provided.

Your Choices & Rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

Looking After Your Information

We take steps to try to make sure your information is protected and to delete it securely when we no longer need it.

Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

What Information We Have & Where We Get It

Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.

Information you post. We collect information you post in a public space on our website or on a third-party social media site.

Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.

Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.

Other information. If you use our website, we may collect information about the browser and device you're using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn't use our site. We may collect this using technology such as GPS and Wi-Fi.

We collect information directly from you. For example, if you buy tickets or register for a promotion. We also collect information if you ask us a question.

We collect information from you passively. We use tracking tools like browser cookies and web beacons.

We get information about you from third parties. For example, if you use a social media feature within our website or post to a social media platform, the social media site will give us some information about you.

How We Use Your Information & Why

We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.

We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website. We will only use your friend's information to provide services you requested. Your friend may contact us to ask us to delete their information.

We use information to improve our products and services. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We use information to protect our company, our customers, or our websites. This includes to detect or prevent unlawful behavior.

We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter.

We use information as otherwise permitted by law or as we may notify you.We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise required by law.


Who We Share Your Data With & Why

We may share information within the Puptopia Festival family of companies. This may include Snipcart and/or Puptopia Festival-owned or operated venues, for example.

We may share information with third parties who perform services on our behalf. For example, we share information with vendors who help us manage our IT infrastructure or who fulfill your purchases. 

We may share information with our event partners. This includes a third-party sponsor of the event.

We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share information if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

Your Choices & Rights

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any marketing email you get from us. Even if you opt out of getting marketing emails, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.

You can modify information you have given us. To correct or delete information or update account settings, log into your account and follow the instructions. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 30 days.

Our sites are not intended for children.

Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13.

If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at info@puptopiafestival.com. You can also write to us at the address listed at the end of this policy. Please mark your inquiries "COPPA Information Request."

Looking After Your Information

We use standard security measures. We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.
We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites. We do not control the use of those technologies.

Contact Us

Feel free to contact us if you have more questions. If you have any questions about this Policy or other privacy concerns, you can email us at info@puptopiafestival.com. Please do not include your credit card number or other sensitive information in your email.

You can also write us at:
Puptopia Festival
336 South Congress Avenue, Ste. 512
Austin, TX 78704

What we will do if there is an update to this policy.

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

© 2019 Puptopia Festival. All rights reserved.

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